Contact Us
Secure correspondence only
Misaddressed messages may never reach the intended recipient. The contact form is the sole channel for which the team can confirm delivery, so any sensitive material sent elsewhere carries an unnecessary risk of exposure.
The team reads and replies in English and French. Correspondence in either language receives a full response, though the working language of the review process is English.
Never transmit financial details, passwords, account credentials or scans of identification documents through the form or any other channel. These items are not required for any inquiry this site handles, and no legitimate request will ever ask for them. If a message prompts you to supply such material, treat it as a sign that the request is not genuine.
When gambling becomes a problem
The contact form is not the appropriate destination for a reader who is struggling with gambling. Questions about gameplay or account status belong here, but support for a gambling difficulty belongs with a specialist service.
Readers in that position should contact a recognised gambling-support organisation directly. Such services operate independently of this site and of any casino operator, and they provide confidential assistance without judgment. Their staff are trained to help with self-exclusion, spending limits and the wider consequences of problem gambling.
This site does not offer counselling, and the team cannot intervene in a gambling dispute or arrange a block on a player's behalf. Those actions require the casino operator or a regulated support body, not a review site.
Age and access limits
Gambling is restricted to adults of legal age in the player's jurisdiction. A reader who is under the applicable age limit should not use this form for any gambling-related matter, and should instead close the page.
What the form can and cannot do
The form accepts questions about the review content, factual corrections and reports of broken information. It does not accept complaints against a casino, requests for refunds, or any instruction that would require this site to act on a player's behalf with an operator.
Those matters must be raised directly with the casino in question, whose own support channels are the only parties able to resolve them. This site has no authority over any operator and cannot compel action.
Response times vary with the volume of incoming mail. The team aims to acknowledge every legitimate inquiry without undue delay, and to answer fully as soon as the matter allows. Messages sent outside the two working languages may take longer to process.
- Keep every message to the subject of this site's reviews.
- Withhold all passwords, account numbers and identity documents.
- Direct gambling-difficulty concerns to a specialist support organisation.
- Raise operator disputes with the operator, not with this site.